Job Description

Position Summary: A service centric role where you will be expected to apply commercial insurance knowledge and analytical skills to support
agents and colleagues in administering insurance quotes, policies, and post bind policy activities.

What can you expect?

• Reviews, analyzes, and services new and existing commercial insurance business

• Utilizes appropriate software to engage with and assist agents with policy-related information

• In the first 30 days, participate in a required robust training program of classroom, on the job, and computer-based training

• Work an 8-hour shift between our hours of operation 8am - 9pm EST Monday- Friday

• In this role you can expect to service our clients and colleagues primarily via phone and chat. You must be comfortable conversing and working in a phone-based position while providing top tier customer service

• You will be joining a team of highly motivated and knowledgeable individuals ranging from Sr. Underwriters to Jr. Underwriters

• Work in a desirable location on a campus with tons of employee amenities

What is in it for you?

• A company with a strong brand and strong results to match

• Culture of internal mobility, collaboration and valued partnership with HR from the business.

• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, as well as interactions with counterparts in industry groups and client organizations

• Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution

• Flexible work opportunities for work/life balance

• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Demonstrate strong insurance knowledge and provide the highest standards of customer service to agents; respond by phone support, online chat, and emails

• Assist Sr. Underwriters with new submissions to ensure new policies are correct, per guidelines

• Process endorsements, cancellations, reinstatements, and complete policy issuance

• Meet required production KPIs as defined by leadership

• De-escalate difficult customers and bring situations to complete resolution

• Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team

• Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities

• Communicate in a concise, tactful, prompt and effective manner over the phone, via chat, and by email

• Build and maintain a positive working relationship with agents, customers, coworkers and others

What you need to have:

• 1+ year of customer service experience, call center preferred

• Strong organizational, time management skills along with ability to work in a team environment

• Strong interpersonal skills for interacting with clients and team members

• Excellent written and verbal communication

• Basic to intermediate technical knowledge of systems and procedures

• Proficient in MS Office (Word, Excel, and Outlook)

What makes you stand out:

• Property & Casualty Insurance experience/underwriting experience preferred

• Exposure to underwriting methodologies along with experience working with commercial property insurance procedures and policies a plus

• Existing Property & Casualty license

• AINS or CPCU certification

• Strong interpersonal skills

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Victor Small Business is a true digital MGA, offering multiple quotes for multiple products from multiple providers. Through its insurance-simplified approach, Victor Small Business leverages its platform, Victor for Agents, to bring insurance agents speed, agility and choice in the small commercial market.

Formed in 2006, Victor Small Business, previously Dovetail, envisioned a better way to process insurance transactions, from start to finish, all in one place. With an experienced insurance operations team, the MGA is improving the way small, commercial risks are matched and distributed through the use of advanced, technology-based solutions. Victor Small Business is based in Columbia, South Carolina and offers its services nationwide.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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