Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Call Center Customer Service Representative to work at a premier client in Tempe, AZ 85281. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

*Pay Rate: *$21 per hour

Why you should apply to be a Call Center Customer Service Representative:

• Opportunity to work with a premier client in the industry

• Fast paced and dynamic work environment

• Opportunity to enhance your customer service skill

What’s a typical day as a Call Center Customer Service Representative? You’ll be:

• Handling inbound/outbound calls regarding logistics to track shipments

• Providing customers with status updates

• Handling high volume calls – 60 per day

• Managing calls within a 3-5 minute timeframe

• Managing email correspondence

• Collaborating with team members to ensure customer satisfaction

This job might be an outstanding fit if you:

• Have the ability to navigate through multiple platforms and use two monitor screens

• Can type at least 45 WPM (30 WPM minimum – testing requirement)

• Have intermediate proficiency with computers – Microsoft Office Suite (Word, Excel, Outlook, TEAMS), and online phone system

• Possess strong follow-up and coordination skills

• Are able to search for information using several online resources

• Can manage files and folders effectively

• Have basic knowledge of cybersecurity practices to protect data and privacy

• Are comfortable with conflict and can handle interactions with frustrated customers

Schedule:

• Monday - Friday with availability between 5 a.m. – 5 p.m.

• Training hours are 7 a.m. – 3:30 p.m.

• Training is for 4 weeks – no days can be missed during training

• There will be 2 weeks of classroom training and 2 weeks of training on the floor

• Work schedule will be 6 a.m. – 2:30 p.m. with 2-15 minute breaks and a 30-minute lunch

• Attendance is vital, including being punctual and ready for class and returning from breaks and lunch on time

What happens next:

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center Customer Service Representative today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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