Technical Support Specialist I Job at ICONMA, Saint Louis, MO

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  • ICONMA
  • Saint Louis, MO

Job Description

  • Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
  • Respond to assigned tickets.
  • Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
  • Acts as the front-facing support liaison for all desktop-related support issues.
  • Provides support documentation for Tier 1 Service Desk.
  • Collaborates with higher level technical areas on planning and issue resolution.
  • Prioritize work load to appropriately respond to customer needs and demands.
  • Acts as a liaison between customers and senior technical staff
  • Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
  • Perform other duties as assigned.

ICONMA

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