Provide business user / desktop / laptop support
Provide help line support
Take phone calls from the client users
Attend to calls on service desk hotline
Resolve desktop hardware and software issues of client users
Perform desktop setup / removals (take computers from storage, image and install at the client user desk)
Walk to client user's desk if required, for resolving the issues
Make sure that room with hardware inventory is neat and clean
Perform desktop moves when users move from one place to another place
Perform Vendor / OEM coordination
Full COVID-19 vaccination may be required.
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