Job Description
On-Board Services is hiring a
Senior Analyst - IT Region/Site Support
in Wilmington , DE !
For immediate consideration please send your resume to
resumes@onboardusa.com
Subject Line: Position Title and State you are Located.
About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Details: Position Type: Contract
Job Location: Wilmington, DE
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $24.13 - $38.51
Overview :
IT Support Specialist is a member of Global Field Service Organization. The IT Support Specialist will need to be Safety and Manufacturing oriented, will provide general desktop support. Is also responsible for field service and "hands on" support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications, and Outside service providers. The IT Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the Manufacturing site organization to provide IT services and enable the implementation and support of both IT and Manufacturing projects.
This role will cover two site locations in the Wilmington, Delaware area (5-mile distance between locations). Travel between the two locations will be expected and will fluctuate week by week.
Qualifications: - "Understand" Safe Work Permit process
- Strong knowledge of Windows platforms: Windows 10, Windows 11,
- Strong knowledge of networking concepts such as TCP/IP protocols
- Hands-on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers
- 5+ years of IT-industry experience
- Experience working in a manufacturing or laboratory facility
- Windows Server 2019, 2022
- Mobile Device Management experience
- Project Coordination experience
- A+ certification or equivalent networking experience
Requirements :
- Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
- Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
- Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
- Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
- Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications
- Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure
- Monitors open support requests for accuracy, urgency, and problem resolution
- Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
- Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMS and other
- Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
- Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
- Coordinate maintenance requests and change requests from manufacturing facility maintenance provider, Power, HVAC, Fiber, and Copper cabling.
- Assist IT Infrastructure engineering and operations team with Monitoring & Network Administration, including Change Management, and Incident Response.
- Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response
Apply Today!
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD# 25-03896 INDOJ On-Board Companies
Job Tags
Full time, Contract work, Temporary work, Local area, Immediate start, Work visa, Flexible hours,