Job Description

Role- Infra Service Delivery Manager

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Description :

• Experience of managing Stakeholder like customer, leadership and taking care of Governance calls (WSR ,MSR, PMR, etc).
• Management of team (onshore / offshore) to meet business/ operations goals around defined responsibilities.
• Experience in managing operations calls and take corrective actions to improve SLAs\KPIs (if required)
• Identify areas where operational efficiencies can be gained by documenting routine procedures.
• Work with and collaborate with Service Delivery and Application Support teams as required.
• Should have technical knowledge on any of these technology (Windows, Vmware, citrix, SQL ,Oracle Database, Backup and storage administration ,Unix, Exchange, Skype, Network )
• 24X7 availability in order to address P1 / P2 and successful closure
• Should be accountable & own Infrastructure service delivery
• Understanding offshore operation & get the services delivered through them
• Experience in managing risks
• Expertise in delivery of large end-to-end programs and Strong knowledge of Project/Program delivery management Skills
• Experience in Contractual document (SOW/MSA) preparation, review and presentation to the client for sign-off.
• Good communication, presentation, interpersonal and client interfacing skills at Senior Management level
• Strong experience for project finance and resource management
• Experience in Cognizant offerings to the client in line with client business strategy.
• Good knowledge of ITIL processes - certification is a plus
• Experience in Business change/transformation and automation.
• Experience in various cost model (T&M, FP, Outcome based, blended rate model etc.).
• Good knowledge of ITIL processes - certification is a plus

Salary and Other Compensation:

Applications will be accepted until 09/28/2024.

The annual salary for this position is between $[120,000 – 130,000 USD] depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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