Job Description

Key Responsibilities- Provide first-level technical support for DSN software applications and related hardware, resolving issues related to desktop environments, software installations, and network connectivity.- Assist users with DSN software functionality, offering guidance and training as needed.- Maintain a well-organized ticketing system to track issues, solutions, and user requests effectively.- Collaborate with the development team to report software bugs and suggest improvements for DSN software.- Conduct routine maintenance and updates for desktop systems and software to ensure optimal performance.- Document procedures, FAQs, and troubleshooting guides specific to DSN software to enhance user experience.- Assist in onboarding new employees by setting up workstations and providing initial training on software tools.- Participate in team meetings to discuss support trends, feedback, and solutions.Qualifications- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience.- 1+ years of experience in desktop support or IT help desk roles, preferably in a dental or software environment.- Familiarity with DSN software and other dental software solutions is a plus.- Strong problem-solving skills and ability to work well under pressure.- Excellent communication skills, both written and verbal, with a customer-focused approach.- Ability to work independently and as part of a team.
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DSN Software

Job Tags

Work experience placement,

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