Job Description

Call Center Customer Service Representative – Seasonal

(NOT A REMOTE POSITION)

Lake Hamilton, FL 33851

Responsibilities:

• Answers incoming customer service calls.

• Provides accurate information on products and advertisements by using correct methods and tools.

• Processes orders, transactions and requests though the order entry program.

• Resolves customer issues or complaints in a timely and efficient manner.

• Accurately documents customer accounts of interactions, inquiries and issues for supervisor review and resolution.

• Meets and exceeds customer service standards by handling calls in a friendly, courteous and professional manner.

• Collaborates with other team members to ensure excellent customer service and a positive work environment.

• Participates in staff meetings for daily updates and changes, as well as other meetings, as required.

• Performs other related duties as required and assigned.

Requirements:

• High School or equivalent required

• Customer service experience

• Schedule flexibility

• Phone etiquette

• Excellent oral and written communication skills

• Problem solving

• Proficiency with typing

• Ability to multitask

• Call center experience

• Must pass Background & Drug Screening.

Shifts: 1st shift start 9am, 2nd shift start 1pm (8hr shifts)

2 Rotative Days off.

Ex: your days off can rotate through the week, can fall on weekdays or weekend days or both.

Pay: $17.50/hour

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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