Call Center Customer Service Representative Job at Cosmecare USA LLC, Bedford, MA

SnNZVTV3UzJsVy9sSU5xMnBHV2NKQUltdUE9PQ==
  • Cosmecare USA LLC
  • Bedford, MA

Job Description

Job Description

Job Description

Customer Service Representative - Bedford, MA 01730

As a Customer Service Associate, you will be the primary point of contact for our customers, providing exceptional service and support. You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and promoting a positive brand image. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:
  • Answer incoming calls to assist customers with their purchases
  • Key in customer orders in Quick Books Online
  • Data Entry in CRM system for new customers
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer accounts based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Assist with any update and/or changes to be made to inventory description, inventory pricing or customer status.
  • Assist with the picking, packing, and shipping of customers orders through UPS

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Cosmetology License or Barber License would be a plus (but not necessary)
  • Ability to build relationships with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description

American subsidiary of a French group specialized in all hair related products and solutions. We do everything that touches hair; styling products, color, shampoo and conditioner, scalp treatments, wigs, hair replacement, etc...
We are the European leader in Hair replacement and the American leader in Men's hair replacement solution with our brand: Hairskeen
Lots of potential and room to grow within the company.

Company Description

American subsidiary of a French group specialized in all hair related products and solutions. We do everything that touches hair; styling products, color, shampoo and conditioner, scalp treatments, wigs, hair replacement, etc... \r\nWe are the European leader in Hair replacement and the American leader in Men's hair replacement solution with our brand: Hairskeen\r\nLots of potential and room to grow within the company.

Job Tags

Similar Jobs

Cognizant

Oracle Cloud ERP Senior Functional Architect (Onsite in Buffalo, NY) - 60520471 Job at Cognizant

 ...Cognizant Technology Solutions is looking for an Oracle Cloud ERP Senior Functional Architect to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise... 

Atlas Fuel Services

PM Fuel/Transport Driver (Class A Preferred) - Indy Job at Atlas Fuel Services

 ...Job Description Job Description Job description Atlas Fuel Services is seeking a qualified full-time NIGHT SHIFT Fuel Driver at our Indy location. AFS a premier one-stop fuel and lubrication petroleum distributor with a focus on safety and customer service.... 

Element Care

Nurse Practitioner Job at Element Care

 ...GENERAL SUMMARY: The Nurse Practitioner participates as a member of the PACE Interdisciplinary...  ...conducted in a manner that adheres to the highest standards of care for all Element Care...  ...co-workers and colleagues. Ability to pay attention to detail, to be a self-starter,... 

TF1

CDL-A Dedicated Team Drivers - Great Pay & Benefits, Home Weekly Job at TF1

 ...Transmission Type: Automatic Job Requirements CDL Class: CDL A Experience: 1+ year Hazmat Required Additional Information Pay~Average $1,500-$1,700/Week Gross Earnings Run Details Home every other night - 251 to 500 miles out and back Enjoy... 

Precept Ministries

Digital Marketing Manager Job at Precept Ministries

 ...Job Description Job Description POSITION TITLE : Digital Marketing Manager REPORTS TO: EVP of Marketing GENERAL SUMMARY: The Digital Marketing Manager at Precept is an essential member of the Marketing team. This person brings thought leadership and technical...